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  1. Where do you deliver?

We deliver throughout the United Kingdom & Europe and hundreds of selected International territories. Please see our Shipping, Returns sections for more information.

  1. Do you offer free delivery?

We offer Free Delivery on UK & EU orders £30 and over. We do not offer Free Delivery on International orders.

  1. How can I track my order?

You can review the status of your order at any time by logging into the website and viewing your order. Your order will be shipped out within 1-2 working days.

Once dispatched, you will receive an email confirmation from delivery carrier chosen, depending on your location, with the tracking number so you can follow the status of your order.

    4. What is your returns procedure?

Please See our Returns Policy page for more information.

  1. Can I cancel my order?

You may. Please See our Returns, Terms and Conditions Policy page for more information.

  1. How do I know my personal details are secure?

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you. See our privacy policy for more details

 7. Is payment secure?

Aha we don't use doggy payment providers like those mascaras that drip out in an hour. We use 128bit SSL encryption and payment is processed by payment providers such as Paypal, Google pay, Amazon pay etc based on your choice.(and Apple Pay is on its way)

8. Do you have authorisation of reselling brands?

We inherit our authorisation from the wholesaler we buy products from.

[ BTS wholesaler has Leslat & Cartago Asociados S.L. is the holder of the industrial property rights over its products and services, and specifically those relating to the registered trademark. Regarding the mention of third-party products or services, Leslat & Cartago Asociados S.L. recognizes the corresponding intellectual property rights of the holders, not implying any rights or liability of Leslat & Cartago Asociados S.L. by their mere mention or appearance on the website, nor their endorsement, sponsorship, or recommendation by Leslat & Cartago Asociados S.L. unless explicitly stated.

Conditions of use of the portal

The user will not use this website or the services offered therein to carry out activities contrary to the law, morality, public order, or that overload, damage, or disable networks, servers, and other computer hardware or products and software applications of Leslat & Cartago Asociados S.L. or third parties. Nor can they carry out advertising activities or commercial exploitation or send messages by using a false identity or hiding the origin of the message. The user must use this Portal in accordance with the Law and this Notice.

Leslat & Cartago Asociados S.L. acts as an exclusive service provider of the information society, and may not be held responsible for the contents that the user could send in defiance of the present conditions. In these cases, the user is held responsible. The user is obliged to respect the restrictions of the use of the web portal at all times as agreed by Leslat & Cartago Asociados S.L. ]